Refund policy

 

Thank you for shopping at Pamela Wasabi Bakery !

Returns & Exchanges

We do not offer refunds. If your order arrives damaged due to shipping complications, we may provide a store credit in the form of a discount code that can be used on our website, provided the issue is reported within 10 days of purchase. After 10 days from the date of purchase, we are unable to issue a credit code.

Please note, you must provide photos of damaged product and photos of box condition in which the product was received.

We can not be held responsible for lost items which tracking number shows as delivered.

Exchanges

We do not offer exchanges. You can ask for a credit for a future order. Send us an email at love@pamelawasabi.com.

Exempt Goods

The following are exempt from refunds:

  • Gift cards