Refund, Return Policy & FAQ

Local delivery has a fee of $18 within 10-miles, and $25 for 10-miles up to 20ish miles.Every local delivery order must select a date and a two-hour window for delivery.

We ship nationwide!

Please note, we can not be held responsible for lost items which tracking number shows as delivered.

Frozen cheesecakes and birthday can be shipped nationwide. You must select overnight shipping.

It depends on where you are located.
If you are in Florida, it only takes one day! We ship orders between Monday and Wednesday.

Please note, we can not be held responsible for lost items which tracking number shows as delivered.

3 Days.

Delivery/Pick-up Attempt: If client is not available to receive the order at the scheduled time we will wait 15 minutes for client's arrival.

We are no longer responsible for the product after the scheduled time frame and the 15-min grace period.

No returns or refunds will be provided.

• Pre-order Holiday Pies/Cakes :

You have 48 hours after you placed your order to cancel your item. No cancellations or modification can be done after 48 hrs. We cannot refund or give store credit.

• Catering Orders:

You have 24 hours after you place your order to cancel your items. No cancellations or modifications can be done after 48 hours. We cannot refund or give store credit.

Once your order is confirmed, we don't accept cancellations of birthday cakes.

We only offer refunds If the item you purchased is defective or damaged during shipping. You must provide pictures of the damaged items.

To complete your return, we require a receipt or proof of purchase, or your order number. 

We do not offer exchanges.

Gift cards are non-refundable.

Orders that are not picked-up within 10 days from the date placed will be restocked, and can not be refunded.