Refund, Return Policy & FAQ

Shipping and delivery information

Local Delivery

We don't offer local delivery.

Where do you ship?

We ship nationwide!

Please note, we can not be held responsible for lost items which tracking number shows as delivered.
What if I want to order a cheesecake?

We only offer pick-up for frozen cheesecakes, as they can't be shipped.
How long will my order take?

It depends on where you are located.
If you are in Florida, it only takes one day! We ship orders between Monday and Wednesday.

Please note, we can not be held responsible for lost items which tracking number shows as delivered.
Delivery/Pick-up policy

Delivery/Pick-up Attempt: If client is not available to receive the order at the scheduled time we will wait 15 minutes for client's arrival.

We are no longer responsible for the product after the scheduled time frame and the 15-min grace period.

No returns or refunds will be provided.

Returns & Exchanges

We do not offer refunds. If your order arrives damaged due to shipping complications, we may provide a store credit in the form of a discount code that can be used on our website, provided the issue is reported within 10 days of purchase. After 10 days from the date of purchase, we are unable to issue a credit code.


Please note, you must provide photos of damaged product and photos of box condition in which the product was received.

We can not be held responsible for lost items which tracking number shows as delivered.

Cancellation Policy (Pre-orders and Catering)
  • Pre-order Holiday Pies/Cakes :

You have 24 hours after you placed your order to cancel your item. No cancellations or modification can be done after 24 hrs. We cannot refund or give store credit.

  • Catering Orders:

You have 24 hours after you place your order to cancel your items. No cancellations or modifications can be done after 24 hours. We cannot refund or give store credit.
Eligibility for Refunds

We do not offer refunds. Store credit is only offered If the item you purchased is defective or damaged during ground shipping through UPS service. You must provide pictures of the damaged items.

We require a receipt or proof of purchase, or your order number to issue store credit.
Exchanges

We do not offer exchanges.
Exempt Goods

Gift cards are non-refundable.
Pick-up Orders

Orders that are not picked-up within 10 days from the date placed will be restocked, and can not be refunded.

After the order has been picked up by the customer we are no longer responsible for the goods.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at love@pamelawasabi.com