Refund, Return Policy & FAQ

Shipping and delivery information

Local Delivery

Local delivery has a fee of $18 within 10-miles, and $25 for 10-miles up to 20ish miles.Every local delivery order must select a date and a two-hour window for delivery.

Where do you ship?

We ship nationwide!

Please note, we can not be held responsible for lost items which tracking number shows as delivered.

What if I want to order a cheesecake or a birthday cake?

Frozen cheesecakes and birthday can be shipped nationwide. You must select overnight shipping.

How long will my order take?

It depends on where you are located.
If you are in Florida, it only takes one day! We ship orders between Monday and Wednesday.

Please note, we can not be held responsible for lost items which tracking number shows as delivered.

How many days notice for a Birthday Cake?

3 Days.

Delivery/Pick-up policy

Delivery/Pick-up Attempt: If client is not available to receive the order at the scheduled time we will wait 15 minutes for client's arrival.

We are no longer responsible for the product after the scheduled time frame and the 15-min grace period.

No returns or refunds will be provided.

Returns & Exchanges

We offer refunds within the first 10 days of your purchase if your order arrived damage due to shipping complications. If 10 days have passed since your purchase, we cannot offer a refund.

Please note, you must provide photos of damaged product and photos of box condition in which the product was received.

We can not be held responsible for lost items which tracking number shows as delivered.

Cancellation Policy (Pre-orders and Catering)
  • Pre-order Holiday Pies/Cakes :

You have 48 hours after you placed your order to cancel your item. No cancellations or modification can be done after 48 hrs. We cannot refund or give store credit.

  • Catering Orders:

You have 24 hours after you place your order to cancel your items. No cancellations or modifications can be done after 48 hours. We cannot refund or give store credit.

Cancellation of Birthday Cakes

Once your order is confirmed, we don't accept cancellations of birthday cakes.

Eligibility for Refunds

We only offer refunds If the item you purchased is defective or damaged during shipping. You must provide pictures of the damaged items.

To complete your return, we require a receipt or proof of purchase, or your order number. 

Exchanges

We do not offer exchanges.

Exempt Goods

Gift cards are non-refundable.

Pick-up Orders

Orders that are not picked-up within 10 days from the date placed will be restocked, and can not be refunded.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at love@pamelawasabi.com